If you own a business, it is likely that you have a customer with negative feedback. Even the most common and reputable brands may have unsatisfied customers from time to time. Although it may seem easy for powerful businesses to deal with such negativities, the negative evaluation of even a single customer can lead to greater losses for businesses than expected. We are aware that receiving negative comments online is a difficult process and causes anxiety. However, you can increase your average scores and rank in evaluations on social platforms by using online reputation management software.